Privacy Policy

We recognise that your privacy is important, and we are committed to protecting the personal information that we collect from you.

Collection

Lifestyle Villages will only collect and hold personal information about you that is reasonably necessary to undertake our business activities and functions or as otherwise permitted by law.

Why we collect Personal Information

We may collect your personal information for one or more of the following reasons:

providing our products or services to you;

to assist with your queries;

processing an application that you have made;

for surveys, direct marketing, promotions or competitions;

How we collect your personal information

We generally collect personal information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you.

We may also collect Personal Information from third-party contractors or agents who provide our products and services on our behalf.

What kinds of personal information do we collect?

The types of personal information that we collect may include:

your name

address

email address

phone numbers and;

other such information that is relevant for us to provide our products and services to you in the manner you have requested, or to comply with the law.

Internet users

If you access our websites or any mobile applications (“apps”), we may collect additional

Personal Information about you, including:

server address / IP address;

date and time of visit;

pages visited;

documents downloaded;

the site you visited before visiting our website;

the browser that you are using to access our website;

if you have visited our website before;

tracking user preferences;

location data.

In addition, our websites and apps use cookies. The primary purpose of cookies is to monitor the usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser not to accept cookies; however, you may not be able to access some functions on our websites or apps if these are disabled.

Our website may include social media features, such as the Facebook Like button. These features may collect similar personal information described above and set a cookie to enable the feature to function correctly. These social media features may be hosted by a third party or hosted directly on our website. Use of these social media features may result in information being transmitted to the social media company associated with the social media feature. The use of such information, once shared, will be governed by that social media company’s privacy policy and terms of use.

Dealing with personal information

Failure to provide personal information

Suppose the personal information you provide is incomplete or inaccurate, or you choose not to provide us with the personal information that we have requested. In that case, it may affect our ability to provide you with our products and services.

Use and disclosure

We will not disclose your personal information to a third party.

Marketing

When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preferences regarding direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication or by contacting us at contact@lifestylevillages.com.au.

The integrity of personal information

Security

The security of your personal information is important to us. We may store your personal information in different ways, including in paper form, electronic form and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Even with these reasonable measures, the confidentiality of communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.

Links to Other Websites

Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third-party websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.

Access and correction

Access

You may request access to the personal information that we hold about you at any time by contacting us using the details set out in this Privacy Policy. We will respond to any such request for access to personal information within a reasonable time frame. We will provide you access to the personal information that we hold that belongs to you unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request. Should we decline your access to your personal information, we will provide you with a written explanation setting out the legal reasons for doing so.